South Whittier has about 15,100 households, small enough that word travels when a company does sloppy work and small enough that most of the garage doors here share the same bones. The typical house went up around 1957, which puts a lot of openers on original or near-original rail systems even after the motor unit itself has been swapped once or twice over the decades. That matters because a chain-drive opener from a 1957-era garage often sits on a header bracket that was never built for today's heavier insulated doors. When the opener fails, it's rarely just the opener - it's the bracket flexing, the rail sagging, or a door that's been fighting its own weight for years. A tech who only looks at the motor and ignores the structure around it ends up back at the same house in six months. We come from Whittier, about 2 miles out, so we see this pattern across the whole stretch of homes built in that same postwar run, not just here.